Customer Satisfaction

• A high standard of service is imperative, and an impressive 90% of new business comes through recommendation by existing customers. Great design as well as delivering each order, complete and on time, is only part of the equation. Burns’ commitment continues all the way through installation. Each prospective customer will receive a folder containing their quote, plan, manufacturers’ brochures and contact details. Once a job is complete, the manufacturer guarantee and all relevant paperwork is added to the folder.
  
  Years of experience in running a trade counter has provided Burns with an abundance of plumbing expertise, giving the company quite an edge and the ability to understand how things work. Burns is happy to work closely with each customer’s chosen installer when it comes to fitting their kitchen or bathroom. When choosing the right installer, a list of recommended and trustworthy trades people can be found on the Burns website.
  
  The company’s reputation is dependent on happy, contented customers, so without a doubt everything is done to ensure an efficient and hassle free installation process.