For internet sales. We have a flat delivery rate of £10 for small items or £40 for larger items. You are able to save yourself the delivery charge if you collect from our mercahants in Woking and Farnham.
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be affected in one or more installments. Changes to the delivery address made by the purchaser after the goods have been passed to our warehouse team for processing will incur an additional charge of £25.00.
If you find an item on a delivery to be damaged, make a note of the damaged item on the delivery paperwork and email admin@dwburns.co.uk . Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If the delivery is to an address with restricted accesses you must email admin@dwburns.co.uk to advise us prior to ordering . You accept this when placing your order and if you refuse the delivery because the driver cannot drop to your door then you will be charged the actual delivery costs and collection fees.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for work to start until you are satisfied all good are available in “as new condition”.
In certain circumstances delivery can be liable to extra cost in such case you will be given the option of accepting the extra charge or canceling your order.
The driver will deliver to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this.
The delivery will be made by a single driver. For Health and Safety reasons the driver cannot carry heavy items on his own.
Without prejudice to the statutory rights afforded to consumers under English law, D. W. Burns & Partner Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
In such cases D. W. Burns & Partner Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from D. W. Burns & Partner Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
