Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our stores. In most browser’s you can use “Ctrl P” to print this document. You may cancel your internet order by giving us notice of cancellation within 7 days of the date of delivery to you or collection from a trade counter.
To cancel by email: admin@dwburns.co.uk., phone or in person. You must keep a record of this reference. Orders are only cancelled once this number is provided and any claims that an order was cancelled will not be entertained unless a cancellation reference is quoted. Orders cannot be cancelled once the order has been passed to our warehouse team for processing. If you no longer require goods that have entered our warehouse system you will have to return them under our Returns Policy - Please note that if you return the goods within 7 days in accordance with the Distance Selling Regulations then no restocking charge will be made, unless the goods ordered are “bespoke”, “made to order” or “none stocked by us” , in these case’s the order cannot generally be cancelled; All such products are clearly identified at the time of order by a red box highlighting the fact that these goods are “Non Returnable”. On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.