TERMS AND CONDITIONS OF BUSINESS D. W. BURNS & PARTNER LIMITED
By using our internet store, you agree to these terms of use. If you do not agree to these terms, you may not use this site. These terms and conditions differ from the terms and conditions D. W. Burns & Partner LTD use for none internet sales. D. W. Burns & Partner LTD reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits. If you need to contact us please addresses all enquiries to internetsales@dwburns.co.uk. Due to the nature of internet business we are unable to offer in store support for internet purchases.
Customer service
Tel:01483 522288. Unit 12A, Lansbury estate. Lower Guildford Road. Knaphill. Woking. Surrey. United Kingdom GU21 2EP
Cancellation of Orders
To cancel your order you will need a cancellation reference.
To cancel please email: admin@dwburns.co.uk you must keep a record of this reference. Orders are only canceled once this number is provided and any claims that an order was canceled will not be entertained unless a cancellation reference is quoted. Orders cannot be cancelled once the order has been passed to our warehouse team for processing. If you no longer require goods that have entered our warehouse system you will have to return them under our Returns Policy - Please note that if you return the goods within 7 days in accordance with the Distance Selling Regulations then no restocking charge will be made, unless the goods ordered are “bespoke”, “made to order” or “none stocked by us” , in these case’s the order cannot be cancelled; All such products can be identified at time of order by a red box highlighting the fact that these goods are “Non Returnable”
Delivery of Goods
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods. Delivery may be affected in one or more installments. Changes to the delivery address made by the purchaser after the goods have been passed to our warehouse team for processing will incur an additional charge of £25.00.
If you find an item on a delivery to be damaged, make a note of the damaged item on the delivery paperwork and email admin@d.w.burns.co.uk . Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the redelivery of those items. For large pallet deliveries please be aware that the costs will be considerably higher than the fee you are charged for delivery.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If the delivery is to an address with restricted accesses you must email admin@d.w.burns.co.uk to advise us prior to ordering . You accept this when placing your order and if you refuse the delivery because the driver cannot drop to your door then you will be charged the actual delivery costs and collection fees.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for work to start until you are satisfied all good are available in “as new condition”.
In certain circumstances delivery can be liable to extra cost in such case you will be given the option of accepting the extra charge or canceling your order.
The driver will deliver to a single location of your choice outside the property. The drivers may be prepared to assist with moving the items into the property but this is entirely at their discretion, they are not obliged to do this.
The delivery will be made by a single driver. For Health and Safety reasons the driver cannot carry heavy items on his own.
Without prejudice to the statutory rights afforded to consumers under English law, D. W. Burns & Partner Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
In such cases D. W. Burns & Partner Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from D. W. Burns & Partner Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
Pricing Errors
In the event that there is a pricing error on the website. D.W. Burns & Partner Ltd will not be bound to honour any orders made at that price.
Disclaimers and Limitations on D.W. Burns & Partner Ltd Liability
Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, D.W. Burns & Partner Ltd does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice. Products purchased from D.W. Burns & Partner Ltd and related services, which are provided by D.W. Burns & Partner Ltd, are warranted in accordance with law, and nothing herein is to be taken to exclude or restrict any rights, which applicable law grants to consumers in respect of such products or services. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc. Are not enforceable against D.W. Burns & Partner Ltd, but only against the person giving them.
D.W. Burns & Partner Ltd are retailers if you have a technical query it should be directed to a suitably qualified professional,
Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are hereby excluded to the maximum extent permitted by law.
Returns Policy, Returns Form & Returns Number
Returns must be made with a completed returns form. These can be obtained from the website. You must email admin@d.w.burns.co.uk and request a returns number so that we know to expect your return. You agree that if you send a return to us without a returns form and returns number we will not be able to process the return. unless the goods ordered are “bespoke”, “made to order” or “none stocked by us” , in these case’s the order cannot be cancelled; All such products can be identified at time of order by a red box highlighting the fact that these goods are “Non Returnable”
Return of Damaged goods
D. W. Burns & Partner Ltd will not accept returns of damaged goods if they have been fitted. It is important that a visual inspection is made prior to installation
Returns Policy - Faulty Goods
All products supplied by D.W. Burns & Partner Ltd come with a 12 month retailer’s guarantee. Any guarantee periods longer than this quoted on the website for particular products are provided by the manufacturer and are not in any way endorsed or backed by D. W. Burns & Partner Ltd We pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with D.W. Burns & Partner Ltd For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.
In many cases the manufacturers provide an after sales team of engineers who will visit site and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer's after sales team and to speed up the process you can make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you.
We will arrange for a repair or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 12 months of delivery.
All returns are tested and if the item proves not to be faulty when tested then only the product value will be refunded if the product is in resalable condition. You will be charged the actual cost of the delivery and the collection.
For large pallet deliveries please be aware that the actual costs will be considerably higher than those you were originally charged for delivery. If the product has been installed and used for an extended period of time and no fault is found you will not be refunded and the product will be returned to you.
Checking Deliveries for Shortages Notifying D.W. Burns & Partner Ltd
You agree to examine the delivery and report any missing items within 7 days of delivery. We will not accept liability for any shortages if they are not reported within this period.
Checking Goods for Carrier Damage and Notifying D.W. Burns & Partner Ltd
(Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery)
For small item deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage as soon as possible and notify us of any damage within 7 days of the delivery. If the package looks damaged then sign the paperwork with the word "damaged" but please be aware Parcel Force and Business Post will not wait for you to check the items thoroughly .If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.
For bulky deliveries that arrive on pallets you agree to check the goods for visible transit damage before signing the driver’s delivery note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived without obvious external damage to the packaging and later claims for carrier damage will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email admin@dwburns.co.uk with the details as soon as possible.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you accepting goods and signing a delivery note without checking the goods for carrier damage.
Returns Policy - Changed Your Mind
If you change your mind about the product when you receive it, you have 7 working days after delivery to inform us that you would like to return the item for a refund. It is your responsibility to ensure that returned goods reach us in unused re saleable condition. They should be well packed and sent to:
Unit 3A
Farnham Trading Estate
Farnham
Surrey
GU99NS
For large pallet deliveries please be aware that the costs to send them back will be considerably higher than the price you were originally charged for delivery. We strongly suggest that you take out carrier insurance on any items you send back to us. DO NOT deface the product packaging in any way as this could invalidate your return and you may not be refunded. unless the goods ordered are “bespoke”, “made to order” or “none stocked by us” , in these case’s the order cannot be retuned, unless faulty or damaged; All such products can be identified at time of order by a red box highlighting the fact that these goods are “Non Returnable”
The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period", this "cooling off period" is for 7 working days starting the day after delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused. unless the goods ordered are “bespoke”, “made to order” or “none stocked by us” , in these case’s the order cannot be cancelled: All such products can be identified at time of order by a red box highlighting the fact that these goods are “Non Returnable”
External Sites
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). D.W. Burns & Partner Ltd is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.
Copyright
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements there of belong to D.W. Burns & Partner Ltd or its licensors. All rights are reserved save as set out below.
